FMP360 Harnesses the Power of Data
Business intelligence (BI) is commonly understood (and described by Wikipedia) as "a set of techniques and tools for the acquisition and transformation of raw data into meaningful and useful information for business analysis purposes ... most effective when it combines data that is derived from the market in which a company operates (external data) with data from company sources internal to the business such as financial and operations data (internal data). When combined, external and internal data can provide a more complete picture which, in effect, creates an ‘intelligence’ that cannot be derived by any singular set of data.”
Business intelligence is a cyclical process – one in which data is registered, collected, analyzed and distributed – allowing decision makers to recommend improvements for the organization. The Gomocha FMP360 Platform supports client organizations in this process, offering a large amount of valuable data and cutting-edge insight to allow clients to make process improvements and achieve workflow efficiency.
The Gomocha FMP360 Platform provides client organizations a wealth of highly valuable information. Within the platform, a large amount of data is registered by administrators and planners – and especially by field staff. Data that is registered can include number of hours that employees worked; their travel time and mileage; materials consumed, categorized by type of work; schedules of when work is planned; and when field workers have executed their planned projects. Within the FMP 360 Platform, this robust set of registered data is available for detailed analyses on many levels of operational management.
To make reliable analyses, it is essential that all relevant information comes together in one place. Within the FMP360 Platform, the central server database is the spider in the web where all information is gathered – orders, customers, assets, contracts, work schedules and materials – from the extracted various ERP systems. Hours worked, travel times, and distances traveled are collected from the devices of the field staff. Information can also be collected from devices such as smart meters, pavers, vehicles and data feeds from the Internet of Things. Additionally, other types of information can be collected, such as weather reports, traffic information, and reports from land-registry agencies about tracts of land.
The data collected in the central database of the server FMP360 Platform represents a robust dataset for client organizations. Configuration of analysis-queries in this database enables clients to become learning organizations. Users can query the various data sets from the FMP360 Platform and combine them to achieve revealing new insights. The platform provides insight on Key Performance Indicators (KPIs), allows tracking of key business issues, and answers questions such as:
- How long are work orders open?
- How long on average do employees work on particular types of job?
- Are employees completing their planned work on schedule?
If not, what caused delays? Was work inappropriately planned? Was there a backup?
How much time is wasted on inefficiently planned orders and wait time for your employees?
In summary, the FMP360 Platform provides the resources and tools to allow clients to tap into a vast amount of information and perform conclusive analyses. Data from the FMP360 Platform can be combined with external datasets, allowing entirely new analyses to be made. Several customers have used these analyses to arrive at important conclusions, and with the latest technology, we can also analyze client data by comparing it against geographical location or by plotting it against time.
The data in the FMP360 Platform is collected, registered and analyzed within the platform to deliver real value in easy-to-understand dashboards and report formats. Dashboards are designed to provide real-time information, which can be sent directly to KPIs (Key Performance Indicators).
A distinction can be made between the operational dashboard and the management dashboard. The operational dashboard should provide insight related to the direct control of employees. Consider the importance of understanding when Service Level Agreements (SLAs) are set to expire. For example, it is important to know which engineers are working within the schedule, but more important is to know which mechanics are performing behind schedule, so that adjustments can be made. The operational dashboard provides details down to individual mechanic level or the individual order level.
The management dashboard, on the other hand, gives more insight on how the company as a whole is doing. Here, totals and averages will be displayed across the entire company, a branch, or a region. The management dashboard provides insight about when and where problems occur. Most dashboards are simple and provide signals to alert management where the organization stands at a particular moment. Applying the right techniques and tools, these data can be accessed via the cloud and are available in an easy app.
In addition to the operational and management dashboards within the FMP360 Platform, reports are also available. Where a dashboard in real time shows at a glance how your organization is performing at a particular moment, reports offer much more information. While they may take more time to create and understand than dashboards, they allow users to zoom in on certain data. They give new insights and help users detect specific trends.
Reports are, in contrast to dashboards, usually not real time, but, rather of a static nature. That is to say, they give insight into predefined periods time: weekly, monthly, quarterly, or annually. They are generated and made available to certain users – whether automated or not – by mail, through file-sharing, or by accessing the FMP360 Portal. Reports can be requested at any time, to analyze any period of time, and they provide deep and revealing insight into the organization’s current state of affairs.
Ultimately, the goal of the processes described above is to provide insight into operational inefficiencies so that as problems arise and bottlenecks are identified, management can react and make changes and improvements, thereby avoiding similar problems in the future. For example, when problems are identified, adjustments of expected resolution times or changes in Service Level Agreement terms can be made. By gaining an understanding of where problems occur, managers can more efficiently distribute work across available technicians or find ways to reduce travel time for mechanics.
Perhaps less obvious, but certainly no less interesting, is the ability to issue work orders in relation to where employees live. We have seen a customer that had a complete mismatch between where their employees lived and where their customers were located. When hiring new employees, consideration might be given to where they live, in order to achieve a reduction in the total time and mileage between employees and customers served.
Another interesting analysis can be done by combining traffic information and comparing it to work orders which are not started or completed at the scheduled time. Perhaps is a cause-and-effect scenario, indicating it is not prudent to send a particular mechanic on a certain route during morning or evening rush because he will be stuck in a traffic jam.
For more information about how the FMP360 Platform can provide insight into your current operations and help streamline your workflow, Gomocha FMP360 experts are ready to serve you. Feel free to share your thoughts or request a demonstration werkproces.