Keeping the mobile in mobility
The ability of organizations to provide efficient field service functionality to their customers is an ever-intensifying focal point in today’s high-demand world. One recent study suggested that the Field Service Management industry will increase by 21%, to over $5 billion annually, by the year 2020. (That’s just three years!) Fueling the growth are higher customer expectations and organizations’ commitment to providing excellent customer service. Because efficient communication between company, field service technicians, and customers are the keys to success, it’s no wonder why the field service industry is relying more and more on mobile devices.
That good old pen and paper
As surprising as it may seem to some people, many organizations still rely on pen and paper for their field workforce to complete their daily activities. This same field workforce will typically use a cellular phone (smartphones in most cases) to receive information about updates to their work throughout the day. This usually means that workers are taking time to talk on their phones, writing down notes and instructions, and then going back to summarize their work, again with pen and paper. These same users still need to spend time at the end of their work day to return to the office and sit down at a desk to enter the same information into a computer that they had written down with that good old pen and paper. This is an inefficient mode of operation.
Being mobile, and experiencing the power of mobility, is more than just carrying around an electronic device
Field workers need to be in the field performing their work to be their most productive. Entering data in an office, or receiving a phone call in the field with an update and then writing that update down, is inefficient. For an organization to increase its field workforce efficiencies, and transform itself into an organization that practices true mobility, today’s users and organizations need to embrace all the power that mobile technology has to offer.
In today’s world, we literally have a wealth of information at our fingertips. Think about it – the typical consumer has an average of four digital devices. Whether we use smartphones, laptops, tablets, or PDAs, we can browse the web on our phones, get email on our PDAs, and even stream live TV on our tablets. With so much power and information readily available to consumers, it makes no sense if organizations overlook this wealth of powerful technology. Being mobile, and realizing the power of mobility, is more than just carrying around electronic devices. Organizations need to efficiently deliver information and instructions – not just data – to their field technicians, where and when it is needed.
Receiving real-time information on mobile devices help field service teams change how they operate
Gomocha’s FMP360 platform understands the need for true mobility in an ever-increasing mobile-centric world. The field technicians in all industries – including service, utilities, transportation, etc. – all benefit from using a mobile device in some form or another during the course of their day. For organizations that implement FMP360 as part of their mobility platform, these same users are able to get rid of pen and paper and complete all of their work on their mobile devices. Users and organizations are free to choose their preferred devices and platform for their mobile field service operations.
The ultimate goal underlying all the “go mobile” talk is increased profitability
In a fully-enabled mobile organization, you’ll experience better communication between the back office, field technicians, and customers – resulting in far fewer errors and far greater productivity. The Gomocha FMP360 solution helps you achieve what is rarely achieved in a pen-and-paper world: happy and efficient back-office workers and field technicians, satisfied customers, and a better bottom line.
We are Gomocha. Improving field services.