Mix Complex Technology with a Dose of Reality to Improve Business Processes
Years ago, most system administrators couldn’t imagine their IT infrastructure would be “virtual,” but today I rarely meet system administrators who don’t have at least some virtual components in their IT departments. Indeed, very few are still running only physical IT infrastructure; instead, the majority are running their infrastructure virtually, and most are using a flexible, cloud-based platform.
Many people are still confused about which physical components deliver the power they need. Why should they worry about physical components, anyway, when the virtual world is so fast, flexible and easy to change? System administrators should focus their energies on solving business challenges, rather than worrying about the challenges inherent with structuring physical technical systems. Only in this way is the system administrator capable of adding full value to the business instead of spending time and encountering costs associated with installing and maintaining physical equipment and software.
Just a Few Years Ago, Who Would’ve Imagined Virtual Reality?
It’s similar to my experience when I saw my first Augmented/Virtual Reality app. Neither I nor field service technicians who participated in the demo could imagine training programs being delivered by virtual simulators. And who would ever believe they’d be guided by virtual assistants that project augmented content in a mixed-reality world?
And even now, while the technology is available, companies still struggle to implement – and profit from – the virtual world. Is it because the technology isn’t mature yet? Is it because it’s complex to implement?
Focus on Benefits of Technology, not on Costs
It’s likely similar to the delay in acceptance of the virtual IT infrastructure. The real technology-oriented system administrators liked to play with the new technology, but they didn’t think about the added value. The more-traditional system administrator didn’t want to start implementing it because he was afraid of losing his job. And C-level executives didn’t understand what it was all about, so they were uncomfortable investing in something that they’re weren’t sure would add value to the company.
It’s new, it’s difficult to see the added value, AND it’s a threat for the traditional employee.
C-Suite Executives Must Communicate Positive Aspects of Technology
Trying to present the business case to adopt its use, to people who see it as a threat to their jobs or to people who see new technology as a cost instead of as an enabler of new business, it’s hard to make the idea resonate. So it becomes the responsibility of C-level executives to learn from the past, understand what is happening, and communicate the positive influence that “virtual” reality will have at your organization.
Don’t become confused or overwhelmed with technical terminology, such as inside-out or outside-in positional tracking, or wonder about the difference between virtual/augmented/mixed reality, or worry about the type of head-mounted device you need for it.
It’s important new technology and it will have a hugely positive impact on field service operations: your field service technicians will love it, your business processes will be streamlined, and the interaction with your customers will result in high rates of customer satisfaction.
Gomocha understands that new technology is one of the drivers for change in the mobile market. That’s why we investigate these new technologies and interact with our customers about how innovation will positively influence their processes and fully optimize their field services.
Want to Understand How “Virtual” Can Become Your New Field Service Reality?
Want to collaborate with us about how we can help optimize your company’s specific field service processes? Call Gomocha to request a demonstration (240-403-6001), email to let us know how we can help you “virtualize” your field services (email@example.com), or visit us at www.gomocha.com.
Gomocha – Changing Field Services.