Field Service

FMP360 supports many types of customers as they seek to improve the performance of their field service operations. Regardless of the industry they’re in and the size and type of field service organization that our customers operate, the most important goals that FMP360 helps achieve are:

  • Customer satisfaction.
    Issue handling needs to be improved and accelerated, the maintenance process needs to be efficient and verifiable, and the efficiency of field engineers needs to be increased.
  • Bridging the generational divide in the workforce.
    Many field service organizations are dealing with aging employees on one hand and trying to find new talent on the other. Both generations think and work differently, especially when it comes to digital tools. FMP360 supports both generations in carrying out their activities by making it possible to activate different groups and allowing the same application to run different configurations, which can then be tailored to the specific user group.

Our ultimate goal is to help ensure that our customers’ customers are well served and highly satisfied, and the path to that outcome requires FMP360 – an agile, highly-efficient mobile workforce solution that helps you deliver first-time fixes, on time every time.