Theme Using Innovation in Field Service To Remain A Market Leader
Date 14 Sep 2017 - 31 Oct 2017
On Thursday, September 14, Gomocha hosted an illuminating discussion with our customer Frank Achterbosch, Service Director of ASSA ABLOY’s Industrial Door and Docking Solutions division.
Frank shared how his group manages diverse field service teams as they face daunting challenges on a daily basis and described how ASSA ABLOY has increased efficiencies and profit margins by moving to a service-driven revenue model. He fielded questions from participants about how service organizations can encourage everyone to get on board and enthusiastically embrace innovative new service processes to boost productivity and increase customer satisfaction.
Webinar attendees were relatively evenly split between being fearful of new technologies and being open to change. Those who said they fear innovation mentioned worrying about whether the implementation would go smoothly, whether it would pose problems, or whether the results would live up to the promises. Those who described themselves as open to innovation said they embrace it because it’s imperative for survival; they implement innovative new technology and processes primarily to gain greater control over people and parts and to capture and analyze real-time business intelligence.
If you missed the webinar, no worries. It’s yours whenever you want to listen and learn!