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New Report from 2017 Field Service USA: “Keeping Pace with Service Technology”
18 Aug 2017

New Report from 2017 Field Service USA: “Keeping Pace with Service Technology”

18 Aug 2017

At Field Service USA in Palm Springs a few months ago, event host Worldwide Business Research (WBR) conducted an on-site survey of service industry leaders attending the event, to gauge how they’re overcoming challenges in their field operations.

After thoroughly analyzing all responses and conducting follow-up interviews with industry thought leaders, WBR released its 2017 Field Service USA Benchmark Report describing how mobile and the rise of big data are changing everything. A few key findings from the report follow:

  • The majority of respondents report that they’re following a “mobile first” strategy. Read the report to learn what’s driving the move to mobile.
  • A growing number of executives are moving away from single-platform solutions toward best-of-breed solutions that supplement their ERP platforms. Where is your organization in the process of migrating to a best-in-breed solution?
  • Rolling out new field service solutions and managing the onboarding process can be overwhelming, pointing to the need for user-friendly, consumer-oriented solutions to shorten the learning curve. How well are your back office and field service teams handling the process?
  • Transferring knowledge from seasoned technicians to new hires (and, increasingly, to third-party subcontractors) is essential for seamless delivery of service and customer satisfaction. What practices does your organization follow in managing knowledge transfer and adapting to changes in technology? 

To download the full report, simply click here and fill out a short form. Or visit the Gomocha booth at Field Service Fall on Amelia Island (September 25-27). We’ll have a few copies of the report on hand and will be happy to discuss the report’s most compelling findings.