Field service management software enables teams to work efficiently and uncover those hidden inefficiencies. This section covers how to best utilize field service management software, from implementation to managing your field teams and subcontractors.
The right technology can make all the difference in business. For field service organizations looking for a solution to help them manage all of their operations in one location, specialized technology is the way to go. While it might be tempting to implement technology by big companies like Microsoft, there is a compelling case for… Read more »
Having worked together on an exclusive new Field Service News White Paper, Kris Oldland joined Martin Knook, CEO of Gomocha, to discuss the various layers of knowledge transfer and the art of information… In this engaging long-form discussion, the two cover a vast range of topics relating to the importance of knowledge transfer, including why… Read more »
Fostering an engaged, community-oriented field service workforce should be a top priority for field service organizations. A highly motivated team is more productive, less prone to mistakes, and more collaborative. Technological advancements help field service organizations cultivate engaged workers by enabling better communication and collaboration among team members. Below we detail some practices field service… Read more »
Having worked together on an exclusive new Field Service News White Paper, Kris Oldland joined Martin Knook, CEO of Gomocha, to discuss the various layers of knowledge transfer and the art of information. In this engaging long-form discussion, the two cover a vast range of topics relating to the importance of knowledge transfer, including why… Read more »
The field service industry rapidly evolves with technological advancements and increased customer expectations. As field service organizations work to improve operations and meet their customers’ needs, they must keep current with technology and embrace servitization. We explore the key opportunities and challenges the field service industry is facing: Navigating the Evolving Landscape of Field Service… Read more »
As the business landscape continues to evolve rapidly with the help of innovative technological advancements, companies are obtaining and storing an increasing amount of customer data, from contact details to financial information. Companies must keep this data secure to protect it from risks like cybersecurity threats, monetary damages, and expensive penalties. ISO 27001 Certification ISO… Read more »
A well-known beer brand has elevated its service by leveraging the Gomocha Field Service Platform. Based in the Netherlands, the brand consists of five departments that provide customers with an all-encompassing service model, from tap installations to the drinks and staff for event gatherings. The brand handles thousands of monthly orders with a limited number… Read more »
Everyone can agree that sustainability and green directives are good for our planet, businesses, and ourselves. Green initiatives and sustainability are vital to field service and bring opportunities and challenges. Reducing CO2 is a best practice in sustainability, and the field service community has been leading the charge. Long before this initiative became prevalent, the… Read more »
As a field service organization, it’s critical to regularly track metrics to ensure you meet performance goals, clarify business objectives, and drive the company forward. These key performance indicators (KPIs) demonstrate how well your business performs field service operations, such as service efficiency, customer satisfaction, and downtime. Therefore, understanding which data measurements will help your… Read more »
As the economic environment changes and we near the end of the COVID-19 pandemic, field service organizations with equipment on customer premises have been impacted by various industry trends shifting how they operate and support their customers. The Pandemic Drove the Adoption of Innovative Technology As we approach the end of the more than three-year… Read more »
Are you finding improving your field service technician’s engagement challenging while cultivating a positive workplace culture? The answer lies in having the right tools at hand. Improving technician and customer satisfaction at the same time helps increase aftermarket profitability. In addition, keeping employees engaged can be difficult during trends like the Great Resignation, where employees… Read more »
Servitization is an effective way to assist post-pandemic recovery. Servitization, where customers pay for a service rather than buying equipment, is driven by customers using high-investment assets that need integration. The technology owner is responsible for equipment in many fields. The first step in servitization is integrating legacy equipment, which can be tricky. Connectivity is… Read more »