Implementing a digital acceleration action plan is critical for your field service organization. Today’s world is increasingly digital, and making the leap into digital acceleration is key for all field service businesses. But, of course, a digital acceleration plan means you already have the prerequisites. Resources to Digital Acceleration Readiness If your company generates less… Read more »
Category: Field Service Management Software
Field service management software enables teams to work efficiently and uncover those hidden inefficiencies. This section covers how to best utilize field service management software, from implementation to managing your field teams and subcontractors.
Emerging Trends in Digital Transformation
Today, every company needs to know how to surf the digital waves of technology. Staying on top of industry trends is crucial in light of the emerging digital transformations happening worldwide. Business models in multiple industries are digitally transforming their products on the one hand and their customers’ processes on the other. On Trend: Sensors… Read more »
Developing a Customer-Centric Service Model
Aligning the four customer service operating scenarios — equipment-centric, outcome-centric, appointment-centric, and knowledge-centric — is the central pillar of developing a customer-centric model. An inside service perspective aligns these four service scenarios. This model places customer needs at the heart of field service management industry standards. Looking deeply at these four scenarios within your business… Read more »
Knowledge-Centric Assets and Scenarios for Field Service Organizations
Placing customer service needs front and center in a service contract takes many scenarios into account. Therefore, it’s wise to consider these perspectives from the outside to the inside. Here we will look primarily at the knowledge-centric model, which is part of a larger model that includes equipment, outcomes, and appointments in addition to the… Read more »
Value-Added Service in Appointment-Centric Models
Appointment-centric models in the field service industry are vital to a larger business strategy. It is a strategy that includes meeting customers’ needs while driving efficiency. While traditional repair service helps to drive the model, there are other factors in the approach. Service requests and contracts are always a priority, and response times to break-fix… Read more »
Overcoming Digital Hesitation in Your Field Service Organization
Whether you know it or not, your field service organization is already a technology company. We are all in the midst of technological transformation, where field service focuses on the product of customer processes through sensors and aggregating data. Going strong into 2023 means putting aside our digital hesitation and making digital transformation a strategic… Read more »
Digitalization, Digitization, and Digital Transformation in the Field Service Industry
Differentiating the three Ds in field service — digitalization, digitization, and digital transformation — is critical. The digital world assists the field service industry with everything from invoices to job completion. It is a new world, where analog is replaced by digital, creating an imperative need to understand the terminology. Today’s field service workers have… Read more »
Conquering Digital Transformation Challenges for Field Service Organizations
Digital acceleration is a top challenge and priority for field service organizations. Unfortunately, it’s often one of the most difficult to understand, implement, and manage. Yet, digital transformation is crucial, and companies that fail to embrace it find that it will have detrimental effects on business. The best strategy is a proactive strategy. It’s increasingly… Read more »
The Outcome-Centric Operating Scenario in Field Service Management
In the outcome-centric operating scenario in field service management (FSM), the technician is a proxy to the owner with a financial interest in outcomes. The equipment-centric scenario is also closely aligned with the outcome-centric scenario, with greater risk placed on the service provider in return for greater profits in the long run. The benefits of… Read more »
Understanding Equipment-Centric Scenarios That Benefit Field Service Outcomes
The equipment-centric approach to the field service industry is one where there is an expert-level approach to complex telemetry, equipment, and regulations. Knowledge of assets in real-time allows for greater optimization of performance. There is a growing need to find a balance between data science and operational expertise when looking for insight into data. These… Read more »
AI Optimizes and Streamlines Field Service Operations
Undoubtedly, field service technology is enhanced by AI, facilitating transparency, streamlining processes, and improving customer service. Using real-time data prevents miscommunications between the field and office and solves issues in scheduling conflicts. This means increased productivity and customer satisfaction. Field services have seen a rise in interest in AI and its benefits, which has increased… Read more »
SOC 2 Compliance Demonstrates Your Field Service Organization’s Commitment to Protecting Customer Data
SOC Compliances and What They Mean for Your Field Service Organization SOC, which stands for Systems and Organizations Controls, is a framework of requirements for service companies established by the American Institute of Certified Public Accountants (AIPA). It demonstrates that your practices and controls keep your customer’s data secure. SOC compliance is essential to the… Read more »